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Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring case locking

  • Défi

    Configuring case locking

    1 Tâche

    10 mins

    Visible to all users
  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Configuring flow action pre- and post-processing

  • Défi

    Configuring flow action pre- and post-processing

    2 Tâches

    20 mins

    Visible to all users
  • Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...

Configuring new case creation

  • Défi

    Configuring new case creation

    2 Tâches

    10 mins

    Visible to all users
  • The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...

Configuring parallel processing

  • Défi

    Configuring parallel processing

    4 Tâches

    20 mins

    Visible to all users
  • At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...

Configuring the view of a case

  • Défi

    Configuring the view of a case

    4 Tâches

    45 mins

    Visible to all users
  • Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly. 

    Using App...

Creating a custom case utility widget

  • Défi

    Creating a custom case utility widget

    4 Tâches

    25 mins

    Visible to all users
  • The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...

Creating a Pega Web Mashup

  • Défi

    Creating a Pega Web Mashup

    4 Tâches

    15 mins

    Visible to all users
  • GoGoRoad is a roadside assistance application owned by Uplus Auto. GoGoRoad stakeholders want to give customers the ability to create a new assistance...

Enabling accessibility features in an application

  • Défi

    Enabling accessibility features in an application

    1 Tâche

    10 mins

    Visible to all users
  • To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...

Overriding case urgency

  • Défi

    Overriding case urgency

    1 Tâche

    10 mins

    Visible to all users
  • Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

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