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Case Management Intermediate

Enabling accessibility features in applications

Extending service-level agreement configurations

Localizing application content

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Rubriques

    25 mins

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Case view configuration with Pega Cosmos design system

  • Module

    Case view configuration with Pega Cosmos design system

    4 Rubriques

    1h 5 mins

    Pega Platform 8.5 Visible to all users
  • In the Pega Cosmos design system, the information architecture of a case is optimized so that users can quickly understand the case's most critical...

Configuring cascading approvals with an authority matrix

Circumstancing

  • Module

    Circumstancing

    4 Rubriques

    55 mins

    Pega Platform 8.2 Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

Configuring new case creation

  • Module

    Configuring new case creation

    2 Rubriques

    35 mins

    Pega Platform 8.5 Visible to all users
  • Pega Cosmos design system introduces a new end-user experience for the case creation form. You also learn how to customize the layout and behavior of...

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