Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

This module outlines the concepts, importance, and the implementation of DevOps practices.

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...