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Application Development Intermediate

Case Management Intermediate

Data and Integration Intermediate

End-to-end Pega Customer Decision Hub Implementation

  • Mission

    End-to-end Pega Customer Decision Hub Implementation

    22 Défis

    9 heures 25 mins

    Visible to: All users
  • The End-to-End Pega Customer Decision Hub Implementation mission presents a practical learning opportunity to build a Customer Decision Hub...

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 heures 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Preparation for 1:1 Customer Engagement Implementation

Senior System Architect

Adding an external data source to a data type

Extending Service-Level Agreement configurations

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