Search
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Défis
5 heures 15 mins
-
Continue learning about Case Management using Pega Platform™.
Data and Integration Intermediate
-
Mission
Data and Integration Intermediate
6 Modules
7 Défis
5 heures 55 mins
-
Continue learning about data and integration using Pega Platform™.
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Voice AI
-
Mission
Pega Voice AI
8 Modules
3 heures 20 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Défis
7 heures 10 mins
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Senior System Architect
-
Mission
Senior System Architect
3 Missions
11 Modules
11 Défis
1 day 8 heures 55 mins
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Adding an external data source to a data type
-
Module
Adding an external data source to a data type
2 Rubriques
30 mins
-
Configure data types based on external data models to simplify integration with external systems.
Extending Service-Level Agreement configurations
-
Module
Extending Service-Level Agreement configurations
2 Rubriques
30 mins
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Building the customer analytical data model
-
Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
Module
Building the Customer Insights Cache
9 Rubriques
1h 45 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...