Search
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Défis
5 heures 15 mins
-
Continue learning about Case Management using Pega Platform™.
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Customer Service Case Management Edition
-
Mission
Pega Customer Service Case Management Edition
2 Modules
3 Défis
1h 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Voice AI
-
Mission
Pega Voice AI
8 Modules
3 heures 20 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Senior System Architect
-
Mission
Senior System Architect
3 Missions
11 Modules
11 Défis
1 day 8 heures 55 mins
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Extending Service-Level Agreement configurations
-
Module
Extending Service-Level Agreement configurations
2 Rubriques
30 mins
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Mobile apps for Pega applications
-
Module
Mobile apps for Pega applications
2 Rubriques
20 mins
-
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Decision tables and trees
-
Module
Decision tables and trees
4 Rubriques
35 mins
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a reporting strategy
-
Module
Defining a reporting strategy
4 Rubriques
1h 55 mins
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...