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Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Défis
5 heures 15 mins
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Continue learning about Case Management using Pega Platform™.
Constellation Adoption
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Mission
Constellation Adoption
5 Modules
11 Défis
12 heures 10 mins
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Senior System Architect
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Mission
Senior System Architect
3 Missions
11 Modules
11 Défis
1 day 8 heures 55 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Access control
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Module
Access control
5 Rubriques
1h 5 mins
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Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Extending Service-Level Agreement configurations
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Module
Extending Service-Level Agreement configurations
2 Rubriques
30 mins
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Localizing application content
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Module
Localizing application content
2 Rubriques
30 mins
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Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Rubriques
1h 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.