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Pega Constellation View-Based UI Configuration for Low-Code Authors

  • ミッション

    Pega Constellation View-Based UI Configuration for Low-Code Authors

    7 モジュール

    2 チャレンジ

    4 時間 10 分

    Visible to: All users
  • The Pega Constellation View-Based UI Configuration for Low-Code Authors mission prepares you to configure low-code applications using the...

Pega Customer Decision Hub Foundation

Preparation for 1:1 Customer Engagement Implementation

Building the customer analytical data model

  • モジュール

    Building the customer analytical data model

    9 トピック

    1時間 55 分

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • モジュール

    Building the Customer Insights Cache

    9 トピック

    1時間 45 分

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Assignment Overview

  • チャレンジ

    Assignment Overview

    1 タスク

    10 分

    Visible to: All users
  • U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...

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