Search
Adding a duplicate Case search for BAs
-
チャレンジ
Adding a duplicate Case search for BAs
4 タスク
15 分
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a new property to an existing entity
-
チャレンジ
Adding a new property to an existing entity
4 タスク
20 分
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
チャレンジ
Adding clickstream data to a customer profile
6 タスク
30 分
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Adding optional actions to a workflow for BAs
-
チャレンジ
Adding optional actions to a workflow for BAs
2 タスク
10 分
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Approving work for BAs
-
チャレンジ
Approving work for BAs
5 タスク
20 分
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Assignment Overview
-
チャレンジ
Assignment Overview
1 タスク
10 分
-
U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...
Constructing Views in Constellation for BAs
-
チャレンジ
Constructing Views in Constellation for BAs
6 タスク
40 分
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Manipulating application data for BAs
-
チャレンジ
Manipulating application data for BAs
2 タスク
20 分
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must...
Routing work to users for BAs
-
チャレンジ
Routing work to users for BAs
2 タスク
15 分
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Designing a Case Life Cycle for BAs
-
チャレンジ
Designing a Case Life Cycle for BAs
8 タスク
40 分
-
GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...