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Configuring a chatbot with web messaging
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チャレンジ
Configuring a chatbot with web messaging
5 タスク
15 分
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The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a coaching tip
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チャレンジ
Configuring a coaching tip
2 タスク
15 分
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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チャレンジ
Configuring a common phrase
2 タスク
15 分
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a knowledge article suggestion
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チャレンジ
Configuring a knowledge article suggestion
5 タスク
5 分
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring business conditions
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チャレンジ
Configuring business conditions
2 タスク
5 分
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
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チャレンジ
Configuring common phrases for agents
3 タスク
5 分
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
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チャレンジ
Configuring conditional visibility in Constellation Views
3 タスク
30 分
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Configuring customer verification
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チャレンジ
Configuring customer verification
3 タスク
15 分
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating data relationships in Views
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チャレンジ
Creating data relationships in Views
4 タスク
10 分
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...