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Pega Customer Decision Hub Foundation

Pega Digital Messaging

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

Digital messaging

  • モジュール

    Digital messaging

    3 トピック

    25 分

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Next best action and customer interactions

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

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