This module outlines the concepts, importance, and the implementation of DevOps practices.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...