Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...

The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...

Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...

U+ Bank is reviewing chat services for its customers. The current Digital Messaging configuration has queues for Billing, General, and Technical...

U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...

Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...

The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...

GoGoRoad is a roadside assistance application owned by Uplus Auto. GoGoRoad stakeholders want to give customers the ability to create a new assistance...

GoGoRoad wants to enhance its roadside assistance services by ensuring customer satisfaction and service consistency across vendors. The Lead System...