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Configuring a portal
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チャレンジ
Configuring a portal
1 タスク
10 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring chat queues
Configuring common phrases for agents
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チャレンジ
Configuring common phrases for agents
3 タスク
5 分
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring organization structure
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チャレンジ
Configuring organization structure
6 タスク
15 分
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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チャレンジ
Configuring Pega Robot Manager
4 タスク
30 分
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Configuring UI elements
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チャレンジ
Configuring UI elements
2 タスク
10 分
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a basic automation
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チャレンジ
Creating a basic automation
3 タスク
20 分
Pega Robotic Automation 22.1 -
Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details.
C...
Creating a Digital Messaging interface
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チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating an automation
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チャレンジ
Creating an automation
2 タスク
45 分
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Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...
Creating an expense tracker using MS Office connectors
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チャレンジ
Creating an expense tracker using MS Office connectors
5 タスク
30 分
Pega Robotic Automation 22.1 -
The Robotic Banking company provides an expense tracker functionality that collects all spending for predefined categories, creates an Excel report...