Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...