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Business Architect

Pega Robotic Process Automation Overview

  • ミッション

    Pega Robotic Process Automation Overview

    1 モジュール

    1時間 15 分

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...

Application deployment for Business Architects

Assigning and completing work for Business Architects

Authenticating customers using Digital Messaging

  • モジュール

    Authenticating customers using Digital Messaging

    2 トピック

    20 分

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Building a Data Model for Business Architects

Case Life Cycle design for Business Architects

Coexistence for Constellation service requests

  • モジュール

    Coexistence for Constellation service requests

    5 トピック

    40 分

    Pega Customer Service 8.8 Visible to: All users
  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Configuring chat queues and routing

  • モジュール

    Configuring chat queues and routing

    5 トピック

    40 分

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

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