Search
Data and Integration Essentials
-
ミッション
Data and Integration Essentials
7 モジュール
6 チャレンジ
6 時間 30 分
-
Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...
Pega Voice AI
-
ミッション
Pega Voice AI
7 モジュール
2 時間 25 分
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
System Architect
-
ミッション
System Architect
3 ミッション
18 モジュール
16 チャレンジ
1 day 20 時間 35 分
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Best practices for building accessibility into Pega applications
-
モジュール
Best practices for building accessibility into Pega applications
5 トピック
1時間 15 分
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Creating Customer Service data sources
-
モジュール
Creating Customer Service data sources
1 トピック
10 分
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Form autofill
-
モジュール
Form autofill
3 トピック
20 分
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Integrating external data
-
モジュール
Integrating external data
2 トピック
20 分
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Pega Voice AI introduction
-
モジュール
Pega Voice AI introduction
2 トピック
25 分
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
モジュール
Script adherence
3 トピック
20 分
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
モジュール
Suggested cases
3 トピック
25 分
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.