Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...

This module provides an overview of Pega Platform™ UX solutions and their advantages.

This module provides an overview of Pega Platform™ UX solutions and their advantages.

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...