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Distributing work to robots
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モジュール
Distributing work to robots
6 トピック
40 分
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Email bot cases and responses
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モジュール
Email bot cases and responses
2 トピック
25 分
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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モジュール
Email Manager portal
6 トピック
55 分
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enhanced interrogation options
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モジュール
Enhanced interrogation options
6 トピック
45 分
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
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モジュール
Error resolution and troubleshooting
4 トピック
30 分
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
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モジュール
Escalating late work
1 トピック
10 分
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Establishing the robotic infrastructure
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モジュール
Establishing the robotic infrastructure
4 トピック
35 分
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Extending Service-Level Agreement configurations
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モジュール
Extending Service-Level Agreement configurations
2 トピック
30 分
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Flow Action processing
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モジュール
Flow Action processing
2 トピック
20 分
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In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Identifying duplicate Cases
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モジュール
Identifying duplicate Cases
1 トピック
10 分
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.