Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Automating actions whenever the value of a property changes allows for more sophisticated case automation.