Search
Supporting agents with help content
-
モジュール
Supporting agents with help content
5 トピック
30 分
-
Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...
Achieving better results with Pega Sales Coach
-
モジュール
Achieving better results with Pega Sales Coach
1 トピック
10 分
-
Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Gaining insight into business efficiency
-
モジュール
Gaining insight into business efficiency
2 トピック
25 分
-
Design reports to analyze Case data and provide insight into processes and workflows.
Enabling accessibility features in applications
-
モジュール
Enabling accessibility features in applications
1 トピック
20 分
-
In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Activities
-
モジュール
Activities
2 トピック
25 分
-
Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Activities and Automations
-
モジュール
Activities and Automations
3 トピック
35 分
-
Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...
Adapters
-
モジュール
Adapters
5 トピック
30 分
-
There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Adaptive analytics overview
-
モジュール
Adaptive analytics overview
4 トピック
35 分
-
Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...
Adaptive models
-
モジュール
Adaptive models
4 トピック
50 分
-
Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hub™. Adaptive Decision Manager is a key...
Adding an external data source to a data type
-
モジュール
Adding an external data source to a data type
2 トピック
30 分
-
Configure data types based on external data models to simplify integration with external systems.