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Case Management Intermediate

Data and Integration Intermediate

Pega Customer Service Case Management Edition

  • ミッション

    Pega Customer Service Case Management Edition

    2 モジュール

    3 チャレンジ

    1時間 30 分

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Robotic Solution Development for Citrix

  • ミッション

    Robotic Solution Development for Citrix

    3 モジュール

    3 チャレンジ

    3 時間 35 分

    Pega Robotic Automation 19.1 Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Adding an external data source to a data type

Extending service-level agreement configurations

Approving cases with an authority matrix

  • モジュール

    Approving cases with an authority matrix

    2 トピック

    25 分

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Mobile apps for Pega applications

Auto-balancing in Pega Robot Manager

  • モジュール

    Auto-balancing in Pega Robot Manager

    5 トピック

    30 分

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Configuring cascading approvals with an authority matrix

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