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Introduction to Pega Decision Management

This course is for users who need to understand the core concepts of decision management but will not be building an application themselves.

Pega Decision Management enables more intelligent, agile business decisions. Begin your journey to mastering this powerful tool with this Introductory course. Learn about the business problems Pega Decision Management can solve and discover how it delivers Next-Best-Action -a decisioning approach that makes customer interactions more relevant for the customer and more valuable to the business. Explore a sample application to bolster your knowledge of key features.


  • None

What you'll learn

By the end of this course, you will be able to successfully:

  • Explain how decision strategies can help align business objectives with customer needs.
  • Explain the basics of next-best-action approach.
  • Explain how data analytics is used to predict customers behaviour.

Course Outline

  1. Orientation

    • Course Overview
    • Completing the Exercises
    • Downloading Exercise System
  2. Introduction to Pega Decision Management

    • Introduction To Pega Decision Management
    • Practicing What You Learned

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level


  • Duration

    2 hours

  • Platform Version


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