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Pega Decision Management Essentials

This course is for business users who are responsible for developing Next-Best-Action decision strategies.

Gain greater understanding of the key features, capabilities and benefits of Pega Decision Management in this Essentials course. Learn how components such as Proposition Management, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Pega Visual Business Director.

Prerequisites

  • None

What you'll learn

By the end of this course, you will be able to successfully:

  • Understand the concept of Next-Best-Action.
  • Explain what is a Proposition in Pega Decisioning Management.
  • Understand how Next-Best-Action improves the customer experience.
  • Describe how Next-Best-Action is leveraged by Pega in a Contact Centre.
  • Understand the basic components and capabilities of Pega Decision Management.
  • Understand how to use decision management in a business process.

Course Outline

  1. Orientation

    • Overview
    • Completing the Exercises
    • Downloading Exercise System
  2. Improving the Customer Experience with Next-Best-Action

    • Improving the Customer Experience with Next-Best-Action
    • Practicing What You Learned
  3. Inside Pega Decision Management

    • Inside Pega Decision Management
    • Practicing What You Learned
  4. Enriching Business Applications with Next-Best-Action

    • Enriching Business Applications with Next-Best-Action
    • Practicing What You Learned
  5. The Importance of Propositions

    • The Importance of Propositions
    • Practicing What You Learned
  6. How to Design a Decision Strategy

    • How to Design a Decision Strategy
    • Practicing What You Learned
  7. Using Decision Analytics in a Decision Strategy

    • Using Decision Analytics in a Decision Strategy
    • Practicing What You Learned
  8. Making Your Next-Best-Action More Relevant

    • Making Your Next-Best-Action More Relevant
    • Practicing What You Learned
  9. Testing Strategies En Masse with Simulations

    • Testing Strategies En Masse with Simulations
    • Practicing What You Learned
  10. Your First Decisioning Assignment

    • Practicing What You Learned

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Intermediate

  • Duration

    2 days

  • Platform Version

    7.1.9

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