Skip to main content

Implementing Pega Field Service

This course is for System Architects who need to configure and extend a new Pega Field Service implementation.

In this course, students learn the basic terminology used and the activities that occur in a field service office. Participants learn how to populate a Pega Field Service implementation layer as well as use the basic features in Pega Field service

Prerequisites

What you'll learn

By the end of this course, you will be able to successfully:

  • Describe the field service business environment
  • Demonstrate the Pega Field Service application
  • Manage Pega Field Service customization requests
  • Use the Pega Field Service Administrator console
  • Add Pega Field Service application data

Course Outline

  1. Course introduction

    • Before you begin
  2. Examine the business scenario

    • Describe the field service business environment
    • Demonstrate the Pega Field Service application
  3. Manage customization requests

    • Define field service work entities
    • Review field service customer requirements
  4. Perform configuration setup

    • Define work order and problem types
    • Add a Pega Field Service dispatcher
  5. Add application data

    • Describe the field service data model
    • Define the Field Service organization
    • Add field service products and parts
    • Create field service customer accounts
  6. Install and explore the mobile application

    • Working with the Pega Field Service mobile application
  7. Test your implementation

    • Test the implementation
  8. Course summary

    • Conclusion

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Intermediate

  • Duration

    2 days

  • Platform Version

    7.2

CopiedShare
View our Certification FAQ and Policies