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Optimizing the Customer Value in the Call-center

Learn how the Customer Decision Hub guides a call-center representative in every step during a customer interaction, to promote the right product or service to the right customer at the right time.

Some customers are more receptive to promotional messages than others. How can you ensure that the right product or service is promoted to the right customer at the right-time? In this introductory learning module, learn how the always-on, centralized Customer Decision Hub guides the call-center representative in every step during a customer interaction.

What you'll learn

By the end of this course, you will be able to successfully:

  • Identify the strategy that drives the sales offers in the Advisor
  • Add a new offer to be presented in the Advisor

Course Outline

  1. Optimizing the Customer Value in the Call-Center

    • Before You Begin
    • Optimizing the Customer Value in the Call-center
    • Practicing What You Learned
    • Before You Leave

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Beginner

  • Duration

    1.3 hour

  • Platform Version

    7.2

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