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Customizing the Pega Customer Service User Interface

This module is for Certified System Architects who want to learn how to customize the user interface of Pega Customer Service. Product and version: Pega Customer Service 7.22 Course length: 1 hour

In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements in to the existing application. You learn how to update the existing sections in the customer composite. You update the customer composite with additional properties and learn how to launch a service case from the composite. You also learn how to create your own customer composite tabs.

Prerequisites

Course Outline

  1. Customizing the user interface

    • Before you begin
    • Modifying the user interface
    • Configuring customer composite tabs
    • Module Summary

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  • Skill Level

    Intermediate

  • Duration

    1 hour

  • Platform Version

    7.22

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Recommended next step:

Integrating Data with Pega Customer Service
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