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Customizing the Pega Customer Service User Interface

This module is for Certified System Architects who want to learn how to customize the user interface of Pega Customer Service.

In this module, system architects learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update user interface elements in the existing application. You will update existing sections in the customer composite, which is a 360-degree view of a customer's accounts. You will also update the customer composite with additional properties, and launch a service case from the composite.

Course Outline

  1. Customizing the User Interface

    • Before you begin
    • Customizing the user interface
    • Module summary

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  • Skill Level

    Beginner

  • Duration

    45 minutes

  • Platform Version

    7.4

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