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Setting a Service Level

This module is for application developers who want to be able to apply service levels to cases so that I can help ensure work is accomplished on time.

In this module, students apply service levels at the case, stage, process, and assignment level to increase speed to resolution.

Course Outline

  1. Setting a Service Level

    • Service level agreements
    • How to add a service level to an assignment
    • How to add a service level to a case
    • How to apply service levels throughout the case life cycle
    • Assessment: Setting a service level

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  • Skill Level

    Beginner

  • Duration

    25 minutes

  • Platform Version

    8.1

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