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Categorizing Data using Data Sources

System architects who need to configure a datasource in Pega Customer Service™.

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer service representatives to find service cases. Customer Service datasources allow you to group service cases in your application.

What you'll learn

By the end of this course, you will be able to successfully:

  • Define why you need a Customer Service datasource
  • Create a Customer Service datasource

Course Outline

  1. Categorizing data using Data Sources

    • Before you begin
    • Tell me about configuring a data source
    • Let me configure a data source
    • Before you leave

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level

    Intermediate

  • Duration

    30 minutes

  • Platform Version

    8.3

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