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User guidance

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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

After completing this module, you should be able to:

Identify the role of case status in case processing
Identify when status changes occur during case processing
Identify the role of instructions in assigning tasks to users
Add instructions to an assigned task

Practice what you learned in the following Challenge:

Setting Case Status v4

Available in the following missions:

Low-Code App Builder v4 Introduction to Pega Platform v5 Case Management Foundation v3

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