Creating and managing teams of users

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the role of a workgroup in assigning and managing work

Identify the role of a work queue in assigning and managing work

Create workgroups and work queues to manage assignments in applications

Disponível na seguinte missão:

System Architect v2

Tópicos

Teams of users

10 min

Creating a team

5 min

Adding work queues to a team

5 min

Quiz do módulo

5 min