Defining a customer Microjourney

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the elements of a case life cycle: stages, processes, and steps

Differentiate between a primary stage and alternate stage

Model the life cycle of a case type

Disponível nas seguintes missões:

Low-Code App Builder v1 Case Management Foundation v1

Tópicos

Case Life Cycle

20 min

Creating a top-level case type

5 min

Creating a primary stage

5 min

Adding a sequential process to a stage

5 min

Multi-step Forms

5 min

Adding a multistep form to a stage

5 min

Adding single steps to processes

5 min

Collecting information from a user

5 min

Quiz do módulo

10 min