Search
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
-
Continue learning about Case Management using Pega Platform™.
Constellation Adoption
-
Mission
Constellation Adoption
5 Modules
11 Challenges
12 hrs 10 mins
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Pega Voice AI
-
Mission
Pega Voice AI
8 Modules
3 hrs 20 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Extending Service-Level Agreement configurations
-
Module
Extending Service-Level Agreement configurations
2 Topics
30 mins
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Building the customer analytical data model
-
Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Decision tables and trees
-
Module
Decision tables and trees
4 Topics
35 mins
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Flow Action processing
-
Module
Flow Action processing
2 Topics
20 mins
-
In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Managing concurrent Case access
-
Module
Managing concurrent Case access
1 Topic
15 mins
-
Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Modeling data in Constellation applications
-
Module
Modeling data in Constellation applications
4 Topics
55 mins
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.