Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

This module provides an overview of Pega Platform™ UX solutions and their advantages.

This module provides an overview of Pega Platform™ UX solutions and their advantages.

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...