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Pega Customer Decision Hub Foundation

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

Best practices for building accessibility into Pega applications

  • Module

    Best practices for building accessibility into Pega applications

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Next best action and customer interactions

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Testing for accessibility

  • Module

    Testing for accessibility

    5 Topics

    1 hr 20 mins

    Visible to: All users
  • One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

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