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Managing data values for Business Architects

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Saving data to a system of record

Simulating an external data source

The Data Model

Validating data against business logic

Validating data in Dev Studio

Viewing data in memory

Adding an external data source to a data type

Adding data records to a data object

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