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UseKeys property
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Module
UseKeys property
3 Topics
20 mins
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Validating data against business logic
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Module
Validating data against business logic
1 Topic
15 mins
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Validate user data against business logic to avoid invalid data within applications.
Validating data in Dev Studio
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Module
Validating data in Dev Studio
1 Topic
20 mins
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Extend the configuration of Validate Rules in Dev Studio by applying edit Validate Rules to test data formats, qualifying Validation logic, and using...
Viewing data in memory
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Module
Viewing data in memory
3 Topics
20 mins
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Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
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Module
Working with Voice AI models
2 Topics
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Adding an external data source to a data type
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Challenge
Adding an external data source to a data type
6 Tasks
30 mins
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding and configuring adapters
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Challenge
Adding and configuring adapters
2 Tasks
15 mins
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding data records to a data object
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Challenge
Adding data records to a data object
3 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
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Challenge
Adding fields to Views
4 Tasks
20 mins
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...