Search
Business Agility in 1:1 Customer Engagement
-
Mission
Business Agility in 1:1 Customer Engagement
5 Modules
3 Challenges
3 hrs 50 mins
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Decisioning Consultant
-
Mission
Decisioning Consultant
5 Missions
1 day 7 hrs 25 mins
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Deployment Manager for 1:1 Customer Engagement
-
Mission
Deployment Manager for 1:1 Customer Engagement
5 Modules
5 Challenges
4 hrs 35 mins
-
Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Application migration
-
Module
Application migration
3 Topics
30 mins
-
An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
-
Module
Application Rulesets
3 Topics
35 mins
-
Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
-
Module
Application versioning
1 Topic
15 mins
-
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Team application development
-
Module
Team application development
1 Topic
20 mins
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Implementing service requests
-
Module
Implementing service requests
3 Topics
20 mins
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Pega Customer Service Case Management Edition introduction
-
Module
Pega Customer Service Case Management Edition introduction
3 Topics
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Configuring application Rulesets
-
Challenge
Configuring application Rulesets
1 Task
20 mins
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...