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Achieving better results with Pega Sales Coach
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Module
Achieving better results with Pega Sales Coach
1 Topic
10 mins
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Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Topics
25 mins
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Design reports to analyze Case data and provide insight into processes and workflows.
Enabling accessibility features in applications
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Module
Enabling accessibility features in applications
1 Topic
20 mins
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In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Adapters
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Module
Adapters
5 Topics
30 mins
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Adaptive analytics overview
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Module
Adaptive analytics overview
4 Topics
35 mins
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Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...
Adaptive models
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Module
Adaptive models
4 Topics
50 mins
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Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hub™. Adaptive Decision Manager is a key...
Adding more tracking time periods for contact policies
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Module
Adding more tracking time periods for contact policies
2 Topics
25 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding optional Actions to a workflow
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Module
Adding optional Actions to a workflow
1 Topic
15 mins
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Adding users to the sales team
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Module
Adding users to the sales team
2 Topics
15 mins
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A user of Pega Sales Automation™ has an user profile that defines roles and data access. In this module, you will learn how to manage users in your...
Additional toolbox options for automations
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Module
Additional toolbox options for automations
9 Topics
1 hr 5 mins
Pega Robotic Automation 22.1 -
In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...