Search
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Tasks
30 mins
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Managing Application Settings
-
Challenge
Managing Application Settings
2 Tasks
30 mins
-
During development, Human Resources (HR) business partners integrate with a legacy application to identify the latitude and longitude of a provided...
Manipulating application data
-
Challenge
Manipulating application data
2 Tasks
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
Challenge
Manipulating application data for BAs
2 Tasks
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
Challenge
Manipulating application data in Dev Studio
3 Tasks
20 mins
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Refining an Agile Workbench backlog
-
Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Reviewing log files
-
Challenge
Reviewing log files
1 Task
15 mins
-
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...
Running Pega Customer Decision Hub setup wizard
-
Challenge
Running Pega Customer Decision Hub setup wizard
4 Tasks
45 mins
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Saving data to a system of record
-
Challenge
Saving data to a system of record
3 Tasks
10 mins
-
The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...