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5 hrs 15 mins
Continue learning about case management using Pega Platform™.
5 hrs 55 mins
Continue learning about data and integration using Pega Platform™.
3 hrs 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Configure data types based on external data models to simplify integration with external systems.
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
1 hr 55 mins
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...
Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
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