Take the next step in your journey towards mastering Application Development.

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...