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Supporting agents with help content
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Module
Supporting agents with help content
5 Topics
30 mins
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Learn how to create help content using Pega Knowledgeâ„¢. The help content is available to all customer service agents and can be directly associated...
Achieving better results with Pega Sales Coach
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Module
Achieving better results with Pega Sales Coach
1 Topic
10 mins
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Pega Sales Coachâ„¢ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Topics
25 mins
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Design reports to analyze Case data and provide insight into processes and workflows.
Enabling accessibility features in applications
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Module
Enabling accessibility features in applications
1 Topic
20 mins
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In Pega Platformâ„¢ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Activities
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Module
Activities
2 Topics
25 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platformâ„¢ applications. Additionally, discover when to use an...
Activities and Automations
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Module
Activities and Automations
3 Topics
35 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platformâ„¢ applications. Discover when to use an Automation...
Adapters
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Module
Adapters
5 Topics
30 mins
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There are times within the Pega Platformâ„¢ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Adaptive analytics overview
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Module
Adaptive analytics overview
4 Topics
35 mins
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Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...
Adaptive models
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Module
Adaptive models
4 Topics
50 mins
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Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hubâ„¢. Adaptive Decision Manager is a key...
Adding an external data source to a data type
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Module
Adding an external data source to a data type
2 Topics
30 mins
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Configure data types based on external data models to simplify integration with external systems.