Search
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Tasks
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Tasks
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring organization structure
-
Challenge
Configuring organization structure
6 Tasks
15 mins
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
Challenge
Configuring Pega Robot Manager
4 Tasks
30 mins
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating a basic automation
-
Challenge
Creating a basic automation
3 Tasks
20 mins
Pega Robotic Automation 22.1 -
Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details.
C...
Creating an automation
-
Challenge
Creating an automation
2 Tasks
45 mins
-
Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...
Creating an expense tracker using MS Office connectors
-
Challenge
Creating an expense tracker using MS Office connectors
5 Tasks
30 mins
Pega Robotic Automation 22.1 -
The Robotic Banking company provides an expense tracker functionality that collects all spending for predefined categories, creates an Excel report...
Creating and deploying Application Asset
-
Challenge
Creating and deploying Application Asset
6 Tasks
30 mins
Pega Robotic Automation 22.1 -
Create the Application Asset for the Bankerinsight application that logs in, searches for a customer, and gets all customer account details. Add...
Creating and managing teams of users
-
Challenge
Creating and managing teams of users
5 Tasks
15 mins
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Creating Custom Reports in Pega Robot Manager
-
Challenge
Creating Custom Reports in Pega Robot Manager
5 Tasks
20 mins
-
MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that both Service requests and...