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Case Management Intermediate

Data and Integration Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Accessing a Pega application using the Pega API

Updating assignment routing

Adding a new property to an existing entity

  • Challenge

    Adding a new property to an existing entity

    4 Tasks

    20 mins

    Visible to all users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Adding an external data source to a data type

Overriding case urgency

Managing Application Settings

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

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