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Full day

Course

PRPC: Fundamentals

This course explains how Pega's Customer Oriented Architecture can help your company fulfill its business goals. It covers the features and benefits enabling business users and developers to work together to plan and manage business improvement initiatives.

Course

Implementing Care Management

In this course, participants will learn how to implement a Care Management Application and build out the utilization management program so that it meets site-specific process and connectivity requirements.

Module

Measure Marketing Effectiveness Using Control Groups

Control groups provide a quick and powerful way to measure the impact of a marketing campaign, and they are simple to incorporate into a Pega Marketing strategy. In this Advanced course, learn how to build and execute a Next-Best-Action marketing strategy that uses control groups.

Course

Implementing Pega Customer Service Financial Service

System Architects learn how to configure Service Cases for Retail Banking, Commercial Banking Wealth Management, and Collections. They also learn about the Financial Services Industry Framework (FSIF) and how to leverage the data model in the application

Course

Implementing Know Your Customer for Financial Services

Implementing Know Your Customer for Financial Services training provides you with insight into how due diligence is performed in the financial services industry. You learn how the application increases productivity and improves efficiency through automated implementation of financial rules and regulations. You also learn to utilize built-in rules and regulations, and how to customize KYC Types and Items for the local implementation.

Course

Implementing Pega Smart Dispute for Issuers

This course demonstrates features of the Pega Smart Dispute for Issuers application and describes how this application automates the disputes process. This course also explains the architecture of the application and provides students the opportunity to customize and configure the application using realistic business requirements.

Course

Implementing Pega Customer Service for Healthcare

In this course, students learn about implementing Pega Customer Service for Healthcare. Students also learn about the application architecture, the application data model, and the application case types. Students will also get hands on experience extending the application.

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge, and Pega Self-Service Advisor. You will see how these are used to provide a positive customer service experience for customers.

Module

Detecting Dropped Calls

In today's information age, large volumes of customer data are constantly generated. To provide world-class customer experience, you must be able to monitor, analyze, and detect patterns that are of business value, in real-time. In this advanced learning module, learn how to create and test an Event Strategy, which detects business relevant customer events, in real-time from large volume of data. A decision strategy can then decide the Next-Best-Action for that customer.

Course

CSSA Certification Test Preparation Clinic

Our Certification Test Preparation Clinics allow students to refresh their knowledge, review test objectives and sample questions, and ask questions to a Certified Pega instructor online.