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Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

Course

Pega Customer Service for Financial Services Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

Course

Pega Sales Automation Foundation

In this course, participants will learn the basic terminology that is used, and activities that are performed by a sales operator in a sales office, and also learn and use...

Module

Measure Marketing Effectiveness Using Control Groups

Control groups provide a quick and powerful way to measure the impact of a marketing campaign, and they are simple to incorporate into a Pega Marketing strategy. In this Advanced...

Course

Implementing Pega Customer Service Financial Service

System Architects learn how to configure Service Cases for Retail Banking, Commercial Banking Wealth Management, and Collections. They also learn about the Financial Services Industry Framework (FSIF) and how to...

Course

Implementing Know Your Customer for Financial Services

Implementing Know Your Customer for Financial Services training provides you with insight into how due diligence is performed in the financial services industry. You learn how the application increases productivity...

Course

Implementing Pega Smart Dispute for Issuers

This course demonstrates features of the Pega Smart Dispute for Issuers application and describes how this application automates the disputes process. This course also explains the architecture of the application...

Course

Implementing Pega Customer Service for Healthcare

In this course, students learn about implementing Pega Customer Service for Healthcare. Students also learn about the application architecture, the application data model, and the application case types. Students will...