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Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

Course

Leveraging Pega 7.2 for System Architects

This course describes the additions to the Certified System Architect (CSA) curriculum for Pega 7.2. System architects who have already completed the Pega 7.1 release of the System Architect Essentials...

Course

Implementing Pega Customer Service

You learn how to create a new Pega Customer Service application, integrate external data, configure the Interaction Driver, and customize the Interaction Portal user interface.

Course

Pega Decision Management Essentials

Gain greater understanding of the key features, capabilities and benefits of the Customer Decision Hub in this essentials course. Learn how components such as Proposition Management, Predictive Analytics and Interaction...

Course

Implementing Pega Field Service

In this course, students learn the basic terminology used and the activities that occur in a field service office. Participants learn how to populate a Pega Field Service implementation layer...

Course

Decisioning for System Architects

The objective of this course is to teach you how to create and configure decisioning rules which are most used in a decisioning implementation. You learn about the event strategy...

Course

Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.

Course

Pega Robotic Automation Advanced Topics

This course is a consolidation of the Robotic Webinar modules, covering a variety of robotic automation advanced topics from Pega Integration, specific interrogation techniques, and advanced automation logic and components.

Course

Pega Platform Foundation

Learn the core principles of model-driven application design development on the Pega platform. (Content from this course is included in the System Architect Essentials and in the Business Architect Essentials...

Course

Pega Decision Management Essentials

Gain greater understanding of the key features, capabilities and benefits of Pega Decision Management in this Essentials course. Learn how components such as Proposition Management, Predictive Analytics and Interaction History...