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Course

Decisioning Fundamentals

Decision Strategy Manager (DSM) is for strategy designers that want to utilize predictive analytics in their applications. This Decisioning Fundamentals course will teach you how to design sophisticated decision strategies in DSM and embed them into an application process through PRPC's process modeler.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best to deploy and extend CPM to meet your business objectives.

Course

Next-Best-Action Marketing Intermediate

This course teaches business users how to define, build, run and test a One-Off Marketing program. Note, this course uses Oracle 11g, therefore some technical skills and administrative rights are required to complete the installation of the exercise system which is discussed in the ""How to Complete the Exercises"" lesson.

Course

Decisioning Intermediate

This course teaches business users how to design and build decision strategies to determine Next-Best-Action decisions to drive customer interactions. Students learn how to use Decision Strategy Manager to build a Decision Strategy that can be applied in a multi-channel environment, utilizing adaptive analytics.

Course

Leveraging Pega 7

Leveraging Pega 7 provides certified SSAs and LSAs the knowledge they need to know when and how to apply new features from Pega 7 to their application design and implementations. Thus, providing them the Power to Simplify.

Course

Decisioning for System Architects

This course teaches system architects the architecture and technical aspects of Decision Strategy Manager (DSM) as part of the PegaRULES Process Commander (PRPC) platform. Decision Strategy Manager is for business users to create Decision Strategies. This course teaches systems architects how DSM is configured and how Decision Strategies can be implemented in PRPC applications.

Course

Business Essentials for Technical Architects

Business Essentials for Technical Architects is for students who want to learn about Pega 7 application development from, the perspective of the business architect. Students start with requirements to develop specifications and implement basic PRPC functionality

Course

CPM: Advanced

This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers a breadth of topics including creating the application class structure, using external data within CPM and more advanced features such as skins and diagnostic processes.

Course

Pega Decision Management Essentials

Gain greater understanding of the key features, capabilities and benefits of Pega Decision Management in this Essentials course. Learn how components such as Proposition Management, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Pega Visual Business Director.

Course

Pega Decision Management Advanced

Take advantage of everything Pega Decision Management has to offer by becoming an expert on its features, capabilities and benefits in this Advanced course. Ensure better business results by learning to apply sophisticated decisioning capabilities to your Next-Best-Action strategies and customer-facing business activities. Gain hands-on experience using predictive analytics to balance business objectives with customer needs.