Search
Simulating a weather service response
-
Challenge
Simulating a weather service response
6 Tasks
1 hr
-
Front Stage needs to know if the probability of rain equals or exceeds 40 percent during an event. At present, the weather forecast queries a data...
Analyzing the impact of applying engagement policies
-
Challenge
Analyzing the impact of applying engagement policies
2 Tasks
20 mins
-
U+ Bank is currently cross-selling on the web by presenting various credit cards to its customers. The business wants to present more personalized...
Organizing robots and assignment types in Pega Robot Manager
-
Challenge
Organizing robots and assignment types in Pega Robot Manager
4 Tasks
30 mins
Pega Robot Manager 8.8 -
MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Scheduling a robot in Pega Robot Manager
-
Challenge
Scheduling a robot in Pega Robot Manager
2 Tasks
15 mins
-
Based on the business need, you have verified the updated Candidate work group and requestor mapping table changes. In Pega Robot Manager™, you can...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Tasks
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Creating and writing into Stream Data Sets
-
Challenge
Creating and writing into Stream Data Sets
3 Tasks
20 mins
-
In the Sample application, a new Sample-Data-Transactions class is available with the following Data Model:
Field Type Description Transa...
Conducting an interaction
-
Challenge
Conducting an interaction
4 Tasks
15 mins
-
Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...
Updating a dialog
-
Challenge
Updating a dialog
2 Tasks
15 mins
-
As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...
Sending offer emails
-
Challenge
Sending offer emails
5 Tasks
20 mins
-
U+ Bank has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service...
Creating a custom business report
-
Challenge
Creating a custom business report
4 Tasks
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...