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Online Training

Module

Nurturing Your Customer Relationship

Reaching out to customers with relevant, engaging communications is one way companies can increase loyalty and build brand over the lifetime of the relationship. A number of different types of...

Course

Pega Decision Management Essentials

Gain greater understanding of the key features, capabilities and benefits of Pega Decision Management in this Essentials course. Learn how components such as Proposition Management, Predictive Analytics and Interaction History...

Module

Third Party Predictive Models

Does your client have a large investment in PMML-compliant predictive models? Help them maintain that investment while making the move to Pega Decision Management. Learn what PMML is and how...

Course

Introduction to Pega Underwriting for Insurance - Commercial

This course reviews the business value and implementation basics for Pega Underwriting for Insurance with a focus on Commercial Lines.

Course

Visualizing Automations with an Agile Mindset

This course is designed for those individuals who want to advance their communication skills describing automation opportunities. It allows the business owners to provide feedback needed to secure the design...

Module

Avoiding Loan Default with Predictive Analytics

Probability of Default is one of the most important measurements in credit risk modeling. In this Advanced course you will gain hands-on experience using Pega's wizard-driven tool, Predictive Analytics Director...

Module

Predicting Customer Behavior Using Real-time Data

You want to predict customer behavior, but you have no historical behavioral data on which to base your predictions. Without historical data, traditional predictive modeling won't work. Fortunately Pega offers...

Module

Measure Marketing Effectiveness Using Control Groups

Control groups provide a quick and powerful way to measure the impact of a marketing campaign, and they are simple to incorporate into a Pega Marketing strategy. In this Advanced...

Module

Avoiding Redundant Product Offerings

A customer may already own a product that you want to offer. Learn how to avoid making redundant product offers in this Advanced course. Gain hands-on experience adding 'product holdings'...

Module

Invalidating In-flight Offers

A working Pega Marketing system can execute millions of offers per day. But what if one of those offers needs to be recalled before it reaches the customer? Learn why...