Skip to main content
We found 215 results
Selected filters:
Online Training

Module

Building your first decision strategy

Decision Strategies drive Next-Best-Action. They comprise a unit of reasoning represented by decision components. How these components combine determines which proposition will be selected for a customer;the Next-Best-Action. In this...

Module

Defining proposition eligibility rules

When determining the Next-Best-Action how do you ensure that the customer is eligible for the selected proposition? Learn how to easily implement hundreds of different proposition eligibility criteria without having...

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

Module

Customizing the Pega Customer Service User Interface

In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements...

Course

Pega Customer Service for Financial Services Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

Module

Robotic Webinar: Integrating Pega and RDA

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

Module

Robotic Webinar: Integrating Pega and RPA

This lesson discusses the technical connections and communication between Pega applications, Pega Robotic Runtime and Pega Robotic Automation Studio.

Course

Controlling the Flow of a Case Life Cycle

In this module, you learn how to update a case life cycle to control case workflow. Using Pega Platform's model-driven tools, you model decision points in a case life cycle,...